• Computers running Windows XP Service Pack 2 (SP2) that can't view certain pages, need to have them listed in the pop-up blocker exclusion list.
• Windows XP Service Pack 2 (SP2) includes a built in pop-up blocker, which will interfere with viewing certain websites.
• Follow the steps below to check your windows version and to exclude the website from the pop-up blocker.

Note:

You must be logged in to the computer with administrative rights in order to successfully exclude a website from the pop-up blocker.

• Click Start.
• Click on Run.
• Type in the word winver.
• Click OK.
  

Result:

Here is where you can determine if the Operating System has SP2 installed:


If:
 

• The version is Windows XP Service Pack 2, then go to Step 2.
• The version is anything else, no further action is needed.

• Open Internet Explorer.
• Click Tools.
• Click Pop-Up Blocker.
• Click Pop-Up Blocker Settings.
  
   

Result:

The Pop-up Blocker Settings Dialog box will appear:
 

• Type thewebsite.com in the "Address of Web site to allow:" field.
• Click Add.

Note:

Do NOT add: www.thewebsite.com or http://www.thewebsite.com